Privacy Policy

Our Commitment to Your Privacy

At Mythic Flux Zenthar Hotel, we understand that your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our hotel, use our services, or interact with our website. We are committed to maintaining the confidentiality and security of your personal data in accordance with Canadian privacy laws and international best practices.

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Information We Collect

Personal Information

• Reservation Information: Name, address, phone number, email address, payment information, and special accommodation requests
• Guest Services: Preferences for room type, dining, spa services, and other hotel amenities
• Identity Verification: Government-issued identification as required by law
• Communication Records: Records of your communications with our staff, including emails, phone calls, and chat logs

Automatic Information Collection

• Website Usage: IP address, browser type, pages visited, time spent on pages, and referral sources
• Location Data: General location information based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

• Service Delivery: Processing reservations, providing accommodation services, and fulfilling your requests
• Customer Support: Responding to inquiries, resolving issues, and providing assistance
• Personalization: Customizing your experience based on preferences and past stays
• Marketing Communications: Sending promotional offers, newsletters, and updates (with your consent)
• Legal Compliance: Meeting legal requirements, including tax reporting and regulatory obligations
• Security: Protecting our guests, staff, and property through security measures and monitoring
• Business Operations: Analyzing trends, improving services, and conducting business planning

Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operations (payment processors, IT services, cleaning services)
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Partners: With your consent, for joint marketing or special offers
• Emergency Situations: To protect the safety and security of guests, staff, or property
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for all employees
• Secure Facilities: Physical security measures at all hotel locations and data centers
• Data Backup: Regular backups with secure off-site storage

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Reservation Data: Retained for 7 years for accounting and tax purposes
• Marketing Data: Until you unsubscribe or request deletion
• Website Data: Analytics data retained for 2 years
• Security Footage: Retained for 30-90 days unless required for investigation

Your Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: File a complaint with the Privacy Commissioner of Canada

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If we discover that we have collected information from a child under 13, we will promptly delete such information. Parents who believe their child has provided us with personal information should contact us immediately.

International Transfers

As we may use service providers located outside of Canada, your personal information may be transferred to and processed in other countries. We ensure that adequate safeguards are in place to protect your information during international transfers, including contractual protections and adherence to recognized privacy frameworks.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• In-room notifications for current guests

Continued use of our services after policy updates constitutes acceptance of the revised policy.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact our Privacy Officer: